Privacy Policy

Privacy Policy

Casinolab (“we,” “us,” “our,” or “Casinolab”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Casinolab Ltd, operating under a Curacao eGaming license (365/JAZ), collects, uses, discloses, and safeguards your information when you use our website, mobile services, and online casino platform (collectively, the “Service”).

Please read this Privacy Policy carefully. By registering for, accessing, or using the Service, you consent to the data practices described herein. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

We collect information that you provide directly to us and information about your use of the Service automatically.

A. Personal Information You Provide:
When you register an account, make transactions, or contact support, we collect:

  • Identity Data: Full name, date of birth, gender, government-issued identification numbers (for verification).
  • Contact Data: Residential address, email address, telephone number.
  • Financial and Transaction Data: Deposit and withdrawal history, payment method details (e.g., card number, e-wallet account, cryptocurrency wallet address), account balances, betting history.
  • Profile Data: Username, password, preferences, feedback, survey responses.
  • Communication Data: Records of your correspondence with us via email, live chat, or phone.

B. Information Collected Automatically (Usage Data):
When you interact with our Service, we collect:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform.
  • Usage Data: Information about your visit, including clickstream to, through and from our site, pages you viewed, game sessions, duration, and response times.
  • Device Data: Device identifiers, mobile network information, and for mobile applications, your mobile operating system.

C. Information from Third Parties:
We may receive personal data about you from third-party sources, such as:

  • Identity verification and KYC service providers.
  • Payment service providers and financial institutions.
  • Publicly available sources and anti-fraud databases.
  • Marketing and analytics partners (where legally permitted).

2. How We Use Your Information

We use the collected information for purposes based on our legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically:

  • To Provide and Manage Your Account: To register you, process deposits/withdrawals, and facilitate gameplay. Legal Basis: Contract Performance.
  • To Comply with Legal & Regulatory Obligations: To verify your identity under our KYC/AML policies, report suspicious transactions, and maintain records as required by our Curacao eGaming license. Legal Basis: Legal Obligation.
  • For Security & Fraud Prevention: To monitor for fraudulent activity, unauthorized access, and money laundering. This includes using your IP address to confirm geographic location and prevent access from prohibited jurisdictions. Legal Basis: Legitimate Interests (to protect our business and users).
  • To Personalize and Improve Our Service: To analyze usage trends, optimize website performance, and tailor promotional offers (where you have consented to marketing). Legal Basis: Legitimate Interests (to grow and improve our business).
  • To Communicate With You: To send service-related communications (e.g., account confirmation, transaction receipts, changes to terms) and, if you have opted-in, marketing communications about bonuses and new games. Legal Basis: Contract Performance & Consent.
  • To Support Responsible Gaming: To monitor play patterns and intervene where we identify potential problematic gambling behavior, using our responsible gaming tools. Legal Basis: Legitimate Interests & Legal Obligation.

3. Sharing and Disclosing Your Information

We may share your personal data in the following situations:

  • With Regulatory and Government Bodies: As required by law, regulation, or license condition to the Curacao eGaming Authority, financial regulators, or law enforcement agencies.
  • With Service Providers: Trusted third parties who perform services on our behalf under strict confidentiality agreements (e.g., payment processors, identity verification services, IT and hosting providers, customer support platforms, marketing agencies).
  • For Corporate Transactions: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With Professional Advisors: With our lawyers, auditors, and insurers where necessary.
  • To Enforce Our Rights: To protect and defend the rights, property, or safety of Casinolab, our customers, or others, including fraud prevention and credit risk reduction.

We do not sell or rent your personal data to third parties for their direct marketing purposes.

4. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside the European Economic Area (EEA), such as Israel, where our parent company or key service providers are located. We ensure all such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, or occur under the adequacy decisions of the relevant jurisdictions. By using our Service, you consent to this transfer, storing, or processing.

5. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, strict access controls for our staff, and secure server infrastructure. Despite our efforts, no security system is impenetrable. You are responsible for keeping your account password confidential.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention period for player accounts and associated transaction data is five (5) years after account closure, as mandated by our licensing and AML regulations. Inactive accounts may be archived after a period of dormancy, with prior notification sent to you.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to our legal obligations to retain it.
  • Right to Restrict Processing: Request we suspend processing of your data under certain conditions.
  • Right to Data Portability: Request transfer of your data to another service provider in a structured format.
  • Right to Object: Object to our processing of your data based on legitimate interests.
  • Marketing Preferences: You can opt-out of marketing communications at any time by clicking “unsubscribe” in any email or adjusting your account settings. Service-related communications cannot be opted out of.

To exercise any of these rights, please contact our Data Protection Officer (DPO) at [email protected]. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority in your country of residence.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

  • Essential Cookies: Required for the Service to function (e.g., login session, security).
  • Analytics/Performance Cookies: Help us understand how users interact with our website.
  • Functionality Cookies: Remember your preferences (e.g., language).
  • Targeting/Advertising Cookies: Used to deliver relevant ads on third-party sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., payment providers, game studios). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top will be revised. We will notify you of any material changes via email or a prominent notice on our website prior to the change becoming effective.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our designated Data Protection Officer:

Casinolab Data Protection Officer
Email: [email protected]