Terms And Conditions

Welcome to Casinolab! These Terms and Conditions (“Terms”) govern your use of the Casinolab online casino website and services (collectively, the “Service”), operated by Casinolab Ltd. By accessing, registering, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

1. Acceptance of Terms

By creating an account with Casinolab, you confirm that you are at least 18 years of age (or the legal age for gambling in your jurisdiction, whichever is higher), that you are of sound mind, and that you are legally capable of entering into binding contracts. You further confirm that gambling is not illegal in your country of residence and that you are accessing the Service in compliance with all applicable laws. It is your sole responsibility to determine the legal status of online gambling in your jurisdiction.

2. Amendments to Terms

We reserve the right to modify, amend, or update these Terms at any time. Any material changes will be communicated via email or a prominent notice on the website and will be effective immediately upon posting. Your continued use of the Service following the posting of changes constitutes your irrevocable acceptance of those changes. It is your responsibility to review these Terms periodically.

3. Account Registration and Security

3.1. To use our Service, you must register a single, personal account. You must provide accurate, complete, and current registration information, including your full name, date of birth, and residential address.
3.2. You may only register one account per person, household, IP address, or device. Any duplicate or related accounts (“Linked Accounts”) may be closed, and all bonuses, winnings, or funds may be forfeited and/or confiscated at our sole discretion.
3.3. You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities conducted under your account. You must immediately notify us of any unauthorized use, suspected security breach, or loss of credentials by contacting [email protected].
3.4. We reserve the right to suspend, terminate, or restrict any account suspected of fraudulent activity, misuse, bonus abuse, or any violation of these Terms.

4. Licensing and Regulation

Casinolab is a brand operated by Casinolab Ltd, a company registered under the laws of Cyprus with registration number HE 123456. Our services are provided under a remote gaming license granted by the Curacao eGaming Authority, licensed and regulated by the Government of Curacao under license number 365/JAZ Sub-License GLH-OCCHKTW0707202020. This license ensures that our operations adhere to strict standards of player protection, game fairness, and financial accountability. All games featured on Casinolab utilize a certified Random Number Generator (RNG) that is regularly audited by independent testing agencies to guarantee truly random and unbiased outcomes. For verification or licensing inquiries, please contact [email protected].

5. Bonuses and Promotional Offers

5.1. Casinolab offers a range of bonuses and promotions, including but not limited to Welcome Packages, Reload Bonuses, Free Spins, Cashback offers, and Tournament prizes. Each promotion is subject to its own specific terms, which are published on the relevant promotional page.
5.2. General Bonus Rules Applicable to All Promotions:
* Unless otherwise stated, bonuses are subject to wagering requirements of 35x (thirty-five times) the sum of the bonus amount plus the deposit amount. For example, a €100 deposit with a 100% bonus (€100) would require €7,000 in total wager before withdrawal.
* Different game types contribute different percentages to wagering requirements. Typically, slots contribute 100%, while table games (like blackjack, roulette) and live casino games may contribute 5-10%. Bets placed on excluded games (as listed in the specific promotion) will not count and may void the bonus.
* A maximum bet limit of €5 per spin or €0.50 per bet line applies when playing with an active bonus balance. Exceeding this limit may result in the confiscation of the bonus and any winnings generated from it.
* Bonuses are valid for a limited time, usually 7 days from issuance, after which they and any associated winnings will be forfeited.
* We strictly prohibit “bonus abuse,” which includes, but is not limited to: using multiple accounts, betting on low-risk games to meet wagering requirements, cashing out to re-deposit for a new bonus, or any other activity we determine as exploiting bonus offers. We reserve the right to withhold any bonuses or winnings and close accounts of abusers.
5.3. Welcome Bonuses are exclusively for new players on their first deposit(s). You must opt-in for the bonus during the deposit process. You may choose to play without any bonus by declining the offer.
5.4. Casinolab reserves the unrestricted right to modify, cancel, or refuse any bonus or promotion for any player or group of players at any time and at our sole discretion.

6. Deposits and Withdrawals

6.1. You may deposit funds using the payment methods available in your account (e.g., Visa/Mastercard, Skrill, Neteller, EcoPayz, Bank Transfer, selected cryptocurrencies). Minimum deposit is €10. You must use a payment method registered in your own name.
6.2. Withdrawal requests are processed after successful account verification (KYC). Standard processing time is up to 3 business days for review and approval, after which the funds are sent to your chosen method. The time for funds to reach your account depends on the payment provider.
6.3. The general withdrawal limit is €5,000 per week and €15,000 per month. Higher limits may be granted to VIP players. You must wager your deposited amount at least once (1x) before requesting a withdrawal of deposited funds (the “playthrough” requirement).
6.4. We are not responsible for any fees charged by your financial institution. All transactions are monitored to prevent money laundering and fraud.

7. Know Your Customer (KYC) and Verification

To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations under our Curacao eGaming license, we are required to verify your identity. We may request the following documents at any time:

A valid government-issued photo ID (Passport, National ID Card, or Driver’s License).
A recent proof of address (utility bill, bank statement, or tax document dated within the last 3 months).
Proof of ownership of the payment methods used (front photo of the card with masked central digits, or e-wallet account screenshot).
In some cases, a source of wealth/funds declaration.
All documents must be clear, colour, and valid. Withdrawals will be suspended until all requested verification is completed satisfactorily. Send documents securely to [email protected].

8. Prohibited Activities

You expressly agree NOT to:

Use the Service from a jurisdiction where online gambling is prohibited (a “Prohibited Jurisdiction”), including but not limited to the USA, UK, France, Spain, Italy, Netherlands, and several others. The full list is available upon request.
Engage in any form of cheating, collusion, or use of artificial intelligence, bots, or unauthorized software to gain an unfair advantage.
Attempt to hack, modify, reverse-engineer, or disrupt the integrity or performance of our website, software, or games.
Use a VPN, proxy, or other IP-masking technology to conceal your geographic location.
Behave in a way that is abusive, offensive, defamatory, or harassing towards our staff or other players in any communication channel.

9. Responsible Gaming

Casinolab is dedicated to providing a safe and responsible gaming environment. We encourage you to gamble responsibly for entertainment only. Our tools include:

Deposit Limits: Set daily, weekly, or monthly limits on deposits.
Loss Limits: Set a maximum amount you are willing to lose over a chosen period.
Wager Limits: Control the total amount you can bet.
Session Time Limit & Reminders: Receive alerts on your playing time.
Reality Check: Periodic pop-ups showing your session duration and results.
Self-Exclusion: You can exclude yourself from the Service for a period of 6 months, 1 year, 5 years, or permanently. During this period, your account will be closed, and you will not be able to re-register.
For immediate self-exclusion or to discuss these tools, contact [email protected]. We also partner with responsible gambling organizations. If you need help, please contact GamCare (gamcare.org.uk) or Gamblers Anonymous (gamblersanonymous.org).

10. Intellectual Property

All content, including but not limited to the Casinolab name, logo, website design, graphics, user interfaces, game software, and all related code is the intellectual property of Casinolab Ltd or its software providers. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial entertainment only. Any other use is strictly prohibited.

11. Limitation of Liability

11.1. The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
11.2. To the fullest extent permissible by applicable law, Casinolab Ltd, its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use or inability to use the Service.
11.3. Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall be limited to the lesser of: (a) the amount of deposits you have made in the last six (6) months, or (b) one thousand Euros (€1,000).

12. Termination

We may suspend or terminate your account and your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Subject to these Terms and our regulatory obligations, you may withdraw your real money balance (if any), provided it is not derived from bonus abuse or linked to a pending investigation.

13. Complaints and Dispute Resolution

Our goal is to resolve any issues amicably. If you have a complaint, please follow this procedure:

Contact Customer Support: Email our team at [email protected] with full details of your complaint. We aim to respond within 48 hours and resolve most issues within 14 days.
Internal Escalation: If unsatisfied with the initial response, you can request the complaint to be escalated to a senior manager.
External Mediation: If a resolution is not reached within 8 weeks from your initial complaint, you have the right to refer the dispute to an independent Alternative Dispute Resolution (ADR) provider. As a licensee of Curacao eGaming, our designated ADR provider is eCOGRA (ecogra.org). Their decision is binding on us but not on you. Please note that the ADR process is free of charge for the player.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of Curacao, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Curacao for the resolution of any legal disputes. However, nothing in this clause shall prevent you from seeking relief in a jurisdiction that mandates consumer protection laws applicable to you.

15. General Provisions

15.1. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
15.2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15.3. These Terms, together with the Privacy Policy and any game-specific rules, constitute the entire and exclusive agreement between you and Casinolab Ltd regarding the Service, superseding any prior agreements or understandings.

16. Contact Information

For all questions regarding these Terms and Conditions, your account, or any other matter, please contact our dedicated support team. We are here to help.